30 Mar Excellence in Professionalism- Gold Key Certification Excellence in Professionalism- Gold Key Certification Wednesday, March 30, 2022 (8:00 AM to 5:00 PM) 8.00 CE Hours Orlando Regional Realtor Association, Orlando, Florida 8CE Credit Class, Certifications, Designations and Certifications, Excellence in Professionalism, Gold Key Certification Details You're Registered! DescriptionLocationInstructorsCancellation Policy Excellence in Professionalism - Gold Key Certification Course ORRA Member Pricing: $10 Instructor: Reese Stewart 8CE Credits **The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®** This class will be held in-person at ORRA After completing this course, your customers and your community will view you as a highly respected professional and as someone they can call upon for all of their real estate needs. This course will equip you with the tools and knowledge for establishing relationships with fellow REALTORS®, affiliated business partners, and customers that will last a lifetime. Professionalism and quality service are the keys to success in the real estate industry, so be sure to attend and add this certification to the top of your achievements. Learn why professionalism is critical for your success and much more... • Understand what the consumer survey says about REALTORS® and their quality of service and professionalism • Discover 5 ways to assess your customer service • Learn how training and accountability increase professionalism • Meet or exceed your buyer and seller expectations • Know what it takes to set yourself apart from other agents • Deal with difficult customers without losing the deal • Adapt in order to meet the standards of buyers and sellers • Redefine your skills to understand the current disclosure issues • Know how risk management increases professionalism • Evaluate circumstances that motivate customers to buy and sell • Establish standards to aid you in providing professional services throughout the transaction, from start to finish Effective April 17, 2019, any REALTOR member can receive the Gold Key Certification. ATTENDANCE POLICY 1. FREC requires that licensees attend 90% of instructional class time. Physical presence is required 2. CE credit will not be awarded to students who miss more than 40 minutes of instructional time. Please allow adequate commute time. No exceptions. 3. All students MUST sign-in and out to receive CE credit. 4. Electronic note-taking is permitted on silent devices, only. Cell phone use is permitted during designated breaks. Special Disabilities: Accommodated with advance notice. CANCELLATION/NO-SHOWS Cancellations not received at least two (2) days prior to class start time will result in forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org. Orlando Regional Realtor Association Orlando Regional Realtor Association1330 Lee RdOrlando, FL 32810 Map & Directions Reese Stewart Instructor - Reese.mp4Reese Stewart is with RE/MAX Properties SW here in Orlando. He is a holder of a Florida Broker License and a Florida Real Estate Instructor’s Permit. He has been a REALTOR since 1996. He is also the owner and permit holder of Stewart School of Real Estate, a permitted Real Estate School in the state of Florida. Prior to his real estate career he served in the U.S. Army and retired as a First Sergeant after 20 years of faithful service to our country. He has served on numerous committees, councils, and task forces here at ORRA. He is a former member of the Grievance Committee and a past Secretary and Treasurer of ORRA. He has been elected to ORRA’s board of directors on numerous occasions. Reese served as ORRA’s 2020 President. CANCELLATION/NO-SHOWSCancellations not received at least two (2) days prior to class start time will result in forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.