16 Nov Property Management - VIRTUAL Property Management - VIRTUAL Monday, November 16, 2026 (1:30 PM to 4:30 PM) 3.00 Education Credits Live Streaming 3CE Credit Class, Property Management, Specialty Credits, Virtual Classes Details You're Registered! DescriptionLocationInstructorsCancellation Policy Property Management – VIRTUAL – 3 CE Date: Monday, November 16, 2026 Time: 1:30 p.m. – 4:30 p.m. Instructor: Brent Lancaster Member Price: $25 Non-Member Price: $35 Location: Live Streaming About the Course: This course provides an overview of residential and commercial property management, including the roles and responsibilities of property managers and the key differences between residential and commercial property management. Participants will explore best practices for developing and maintaining effective tenant relationships, with an emphasis on strategies that can improve leasing success. The course will also examine the importance of properly accounting for funds received and disbursed in property management transactions. Learning Objectives: After taking this class, participants will be able to: • Identify the roles and responsibilities of residential and commercial property managers. • Explain key differences between residential and commercial property management. • Identify best practices for establishing and maintaining effective tenant relationships. • Apply tenant-relations strategies that can contribute to successful leasing outcomes. • Understand the importance of properly accounting for funds received and disbursed in property management transactions. • Recognize the responsibilities associated with handling and accounting for property management funds. ORRA Virtual Professional Development Course Policies ORRA Camera-On Policy — Required for Credit ORRA requires all participants in a virtual class, including auditors, to have their cameras on at all times, ensuring they are visible and fully engaged. Noncompliance with ORRA’s camera-on policy will result in removal from the class and forfeiture of credit. Course Participation & Requirements Participants are expected to follow all applicable ORRA policies, Professional Development policies, course requirements, and instructor directions. ORRA reserves the right to remove any participant who does not comply with applicable ORRA policies or course requirements. ORRA follows all FREC attendance rules. Important Note: This course is offered through The Lancaster Institute, a new external course provider. All class reminders, confirmations, and communications will be sent directly from The Lancaster Institute approximately 24 hours before the class start time. Please check your email, including your spam or junk folders, for messages from The Lancaster Institute. If you find an email from us there, please mark it as “Not Spam” or move it to your inbox to ensure you receive all course-related updates in a timely manner. Live Streaming Live Streaming Brent Lancaster Brent Lancaster combines his love of the business of real estate with his passion for education. Brent is celebrating his 21st year as a licensee! He has been President + CEO of Bob Brooks School since 2015 and created the Lancaster Institute in 2020. He offers a variety of solutions to the challenges agents face in today’s real estate environment. As president/CEO of one of the nation’s oldest real estate schools, he offers a variety of solutions to the challenges agents face in today’s real estate environment.In 2003, Brent developed his first online course and has spent every year since searching for innovative ways to bring quality and consistency to every agent using multiple delivery formats. Today, he continues to teach classroom instruction but has transformed the traditional brick and mortar classroom into a multimedia educational experience called On-Live™ and his goal is to provide quality and consistency to all agents through his virtual education platform.Brent is also the broker/owner of his own real estate firm, Brent Lancaster & Associates. CANCELLATION/NO-SHOW POLICY All courses cancelled more than 48 hours prior to the course date will receive a refund. Cancellations with less than 48 hours’ notice will receive a credit toward another course scheduled during the same year. It is the responsibility of the member to notify ORRA of any educational credit being used. “No Shows” forfeit the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or by email at education@orlandorealtors.org.