30 Apr Virtual: Creating an Inclusive Customer Experience - Foundational Virtual: Creating an Inclusive Customer Experience - Foundational Tuesday, April 30, 2024 (9:00 AM to 12:00 PM) 3.00 CE Hours Live Streaming 3CE Credit Class, Fair Housing, Specialty Credits, Virtual Classes Details You're Registered! DescriptionLocationInstructorsCancellation Policy Creating an Inclusive Customer Experience - Foundational Time: 9:00 AM to 12:00 AM Early bird registration Fee: $10 (until April 16, 2024) Regular Registration Fee: $15 Non-Members: $25 Instructor: Gonzalo Mejia Location: Zoom Meeting Discover the Power of Intentionality! Good intentions alone won't cut it in today's competitive real estate market. Elevate your service and enhance customer experiences and gain a comprehensive understanding of fair housing laws and learn how biases can impact their application. Step confidently into a more inclusive and equitable future for your clients. Join Us on the Journey to Excellence: Take the proactive step towards providing unparalleled service and creating lasting connections with your customers. OBJECTIVES: -Identify federal laws related to equal protections on housing. -Recognize risky business practices that could lead to fair housing violations. -Identify fair housing violations from different real estate scenarios -Define the concept of unconscious bias and how it can lead to discrimination. -Identify possible microaggression attitudes. -Establish goals to expand homeownership opportunities. ATTENDANCE POLICY 1. FREC requires that licensees attend 90% of instructional class time. 2. CE credit will not be awarded to students who miss more than 15 minutes of instructional time. Please allow adequate time to connect and troubleshoot your equipment. No exceptions. 3. All students MUST stay connect for the whole duration of the class to receive CE credit. 4. You must use either a laptop, desktop, or app that requires email login. You may NOT dial or call in. Attendance is recorded by each person’s unique email address. That means two people cannot share one email address. To guarantee that you don't miss any important notifications, we kindly ask you to regularly check your spam or junk folder for any emails from ORRA's Education Team. If you find any emails from us there, please mark them as "Not Spam" or move them to your inbox to ensure timely receipt of information. Live Streaming Live Streaming Gonzalo Mejia Gonzalo is originally from Lima, Peru where he studied Industrial Engineering, specializing in Finance and Accounting. Mejia moved to the United States in 2001 and started his real estate career in 2004 as a Sales Associate in Pensacola, FL. He obtained his Broker License in 2006. After moving to Jacksonville, FL in 2009 he joined Watson Realty Corp. He is the broker/manager of their San Marco office. Mejia also obtained his Real Estate Instructor License in 2013. He holds the following designations ABR, CIPS, CRS, GRI, TRC, and AHWD. During his real estate career Gonzalo, has successfully completed transactions with customers from several Latin American countries, Europe and Asia. He enjoys real estate and sharing his experiences with fellow Realtors. He also believes that having fun makes the process more enjoyable for everybody. Gonzalo has 20 years of experience as an instructor. Topics he has taught include real estate, math and physics, Spanish as a second language, technology and fitness. He has been a guest speaker at different REALTOR events to present about cultural diversity. Mejia also volunteers at the Northeast Florida Association of Realtors teaching Ethics, Fair Housing and Anti-trust at the monthly new member orientation. CANCELLATION/NO-SHOWSCancellations not received within two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.