10 Mar Gold Key Certification (GKC) - Core Class - Excellence in Professionalism Gold Key Certification (GKC) - Core Class - Excellence in Professionalism Tuesday, March 10, 2026 (8:00 AM to 12:00 PM) 4.00 Education Credits Orlando Regional Realtor Association, Orlando, Florida 4CE Credit Class, Certifications, Excellence in Professionalism, Gold Key Certification Details You're Registered! DescriptionLocationInstructorsCancellation Policy Gold Key Certification (GKC) - Core Class - Excellence in Professionalism (4CE) Instructor: Cynthia DeLuca Location: In-person at the Orlando Regional REALTOR Association, 5421 Diplomat Circle, Orlando FL 32810 Member Pricing: $25 | Non-Members: $35 | Elevate your reputation and grow lasting relationships with clients, colleagues, and business partners through the Gold Key Core Class - Excellence in Professionalism course. Designed to help you stand out as a trusted real estate professional, this class equips you with the skills and strategies needed to deliver exceptional service and build a strong, referral-based network. By the end of the course, you'll gain practical tools to enhance your professionalism and earn the Gold Key Certification—a designation that reflects your commitment to excellence and positions you as the go-to expert in your community. Don’t miss this opportunity to take your business and your reputation to the next level. Complete this course along with one of the four Specialty classes to earn the Gold Key Certification (GKC): Excellence in Professionalism—a mark of distinction in customer service and professionalism. Learn why professionalism is critical for your success and much more... • Understand what the consumer survey says about REALTORS® and their quality of service and professionalism. • Discover 5 ways to assess your customer service. • Learn how training and accountability increase professionalism. • Meet or exceed your buyer and seller expectations. • Know what it takes to set yourself apart from other agents. • Deal with difficult customers without losing the deal. • Adapt in order to meet the standards of buyers and sellers. • Redefine your skills to understand the current disclosure issues. • Know how risk management increases professionalism. • Evaluate circumstances that motivate customers to buy and sell. • Establish standards to aid you in providing professional services throughout the transaction, from start to finish. **The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®** To ensure you do not miss any important notifications, please regularly check your spam or junk email folder for messages from ORRA’s Education Team. If you find an email there, please mark it as "Not Spam" or move it to your inbox to ensure timely receipt of information. Orlando Regional Realtor Association Orlando Regional Realtor Association5421 Diplomat CircleOrlando, FL 32810 Map & Directions DeLuca, Cynthia Cynthia DeLuca was born and raised in DeLand, Florida. After completing a simultaneous closing on her own residence, all with a 1 year old and a 2 week old baby, Cynthia thought real estate looked fun and easy. (Yeah, right). She decided to leave her stressful advertising career and make the change to the real estate profession, all hoping to leave the deadlines and long hours at the office behind her.Cynthia managed over 100 agents throughout 6 offices as the broker and owner of the largest independent real estate company in Central Florida. In 2016 she sold her company to ERA Grizzard Real Estate, one of the top 350 real estate companies in the nation. She then assumed the role as their Director of Education. She became an instructor in 2002, has written multiple CE and GRI courses for several states and has spoken at several state and national events, including the National Association of REALTORS®.Cynthia has been featured in both Florida Realtor® Magazine and the National Realtor® Magazine. She has received the prestigious Florida Realtors Educator of the Year award along with the Orlando Regional Realtor Association's Educator of the Year award. The youngest of 6, Cynthia is married with four children. Cynthia's passion is property management and investment properties. In her spare time, she collects rental properties and visits her favorite hangout, Lowe's.For more information, please visit: http://www.CynthiaDeLuca.com. CANCELLATION/NO-SHOWSAll courses cancelled more than 48 hours prior to the course date will receive a refund. Cancellations with less than 48 hours' notice will receive a credit toward another course. “No Shows” forfeit the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.