28 May Gold Key Certification (GKC) - Residential Extension Gold Key Certification (GKC) - Residential Extension Thursday, May 28, 2026 (12:30 PM to 4:30 PM) 4.00 Education Credits Orlando Regional Realtor Association, Orlando, Florida 4CE Credit Class, Excellence in Professionalism, Gold Key Certification, In-Person Details You're Registered! DescriptionLocationInstructorsCancellation Policy Gold Key Certification (GKC) - Residential Extension (4CE) Instructor: Cynthia DeLuca Member Pricing: $25 | Non-Members: $35 Location: In-person at the Orlando Regional REALTOR Association, 5421 Diplomat Circle, Orlando, FL 32810 Real estate professionals aren’t taught in their pre-license course what the etiquette is for their new profession. They aren’t taught the time frame for responding to customers, how to offer customer service guarantees, or anything related to customer service. In our residential transactions, in the hustle and bustle, we tend to forget we are in the customer service industry. Let’s take some time to look at how we can manage our customers and their expectations, and not just meet them, but far exceed them. Learning Objectives: -Module One: Building Solid Customer Relationships -Module Two: Risk Management Increases Professionalism Earn the Gold Key Certification (GKC) —a recognized mark of exceptional service—by completing this course along with the Gold Key Certification (GKC) Core class. Together, these courses will enhance your skills and set you apart as a true professional in the real estate industry. **The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®** To ensure you don't miss any important notifications, please regularly check your spam or junk folder for emails from ORRA's Education Team. If you find any emails from us there, please mark them as "Not Spam" or move them to your inbox to ensure timely receipt of information. Orlando Regional Realtor Association Orlando Regional Realtor Association5421 Diplomat CircleOrlando, FL 32810 Map & Directions DeLuca, Cynthia Cynthia DeLuca was born and raised in DeLand, Florida. After completing a simultaneous closing on her own residence, all with a 1 year old and a 2 week old baby, Cynthia thought real estate looked fun and easy. (Yeah, right). She decided to leave her stressful advertising career and make the change to the real estate profession, all hoping to leave the deadlines and long hours at the office behind her.Cynthia managed over 100 agents throughout 6 offices as the broker and owner of the largest independent real estate company in Central Florida. In 2016 she sold her company to ERA Grizzard Real Estate, one of the top 350 real estate companies in the nation. She then assumed the role as their Director of Education. She became an instructor in 2002, has written multiple CE and GRI courses for several states and has spoken at several state and national events, including the National Association of REALTORS®.Cynthia has been featured in both Florida Realtor® Magazine and the National Realtor® Magazine. She has received the prestigious Florida Realtors Educator of the Year award along with the Orlando Regional Realtor Association's Educator of the Year award. The youngest of 6, Cynthia is married with four children. Cynthia's passion is property management and investment properties. In her spare time, she collects rental properties and visits her favorite hangout, Lowe's.For more information, please visit: http://www.CynthiaDeLuca.com. CANCELLATION/NO-SHOWSAll courses cancelled more than 48 hours prior to the course date will receive a refund. Cancellations with less than 48 hours' notice will receive a credit toward another course. “No Shows” forfeit the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.