24 Feb Gold Key Certification (GKC) - Residential Extension Gold Key Certification (GKC) - Residential Extension Monday, February 24, 2025 (1:00 PM to 5:00 PM) 4.00 Education Credits Orlando Regional Realtor Association, Orlando, Florida 4CE Credit Class, Gold Key Certification, In-Person, Specialty Credits Details You're Registered! DescriptionLocationInstructorsCancellation Policy Gold Key Certification (GKC) - Residential Extension (4CE) Instructor: Beverly Pindling Member Pricing: $25 Non-Members: $40 **The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®** Real estate professionals aren’t taught in their pre-license course what the etiquette is for their new profession. They aren’t taught the time frame to respond to customers, ways to offer customer service guarantees, or anything even related to customer service. In our residential transactions, in the hustle and bustle, we tend to forget we are in the customer service industry. Let’s take some time to look at how we can manage our customers and their expectations and not just meet them, but far exceed them. Learning Objectives: -Module One: Building Solid Customer Relationships -Module Two: Risk Management Increases Professionalism To guarantee that you don't miss any important notifications, we kindly ask you to regularly check your spam or junk folder for any emails from ORRA's Education Team. If you find any emails from us there, please mark them as "Not Spam" or move them to your inbox to ensure timely receipt of information. Orlando Regional Realtor Association Orlando Regional Realtor Association5421 Diplomat CircleOrlando, FL 32810 Map & Directions Beverly Pindling Beverly is the Broker/Owner of BP Real Estate Services and has been a REALTOR® for over 30 years and a licensed instructor for 17 years. She has acquired many designations in the RE industry including ABR, AHWD, EAH GRI, and SRES and has served as a Florida REALTORS® and NAR Director. She is a past President of ORRA, REALTOR® of the Year, and Educator of the Year for both ORRA and Florida REALTORS®. CANCELLATION/NO-SHOWSCancellations not received at least two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.