24 Feb Gold Key Certification (GKC) - Residential Extension Gold Key Certification (GKC) - Residential Extension Monday, February 24, 2025 (1:00 PM to 5:00 PM) 4.00 Education Credits Orlando Regional Realtor Association, Orlando, Florida 4CE Credit Class, Gold Key Certification, In-Person, Specialty Credits Details You're Registered! DescriptionLocationInstructorsCancellation Policy Gold Key Certification (GKC) - Residential Extension (4CE) Instructor: Beverly Pindling Member Pricing: $25 Non-Members: $40 **The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®** Real estate professionals aren’t taught in their pre-license course what the etiquette is for their new profession. They aren’t taught the time frame to respond to customers, ways to offer customer service guarantees, or anything even related to customer service. In our residential transactions, in the hustle and bustle, we tend to forget we are in the customer service industry. Let’s take some time to look at how we can manage our customers and their expectations and not just meet them, but far exceed them. Learning Objectives: -Module One: Building Solid Customer Relationships -Module Two: Risk Management Increases Professionalism To guarantee that you don't miss any important notifications, we kindly ask you to regularly check your spam or junk folder for any emails from ORRA's Education Team. If you find any emails from us there, please mark them as "Not Spam" or move them to your inbox to ensure timely receipt of information. Orlando Regional Realtor Association Orlando Regional Realtor Association5421 Diplomat CircleOrlando, FL 32810 Map & Directions Beverly Pindling Beverly PindlingReal Estate Broker / InstructorABR, AHWD, CRS, EAH, GKC, GREEN, GRI, ITI, RMC, SRESBeverly Pindling has been active in the real estate industry for over 43 years. She has served as a licensed real estate instructor for 31 years and is the Managing Broker of BP Real Estate Services.In 2006, Beverly served as President of the Orlando Regional Realtor® Association (ORRA). She was honored as ORRA’s “Realtor® of the Year” in 2007—the highest distinction awarded to an association member. Her dedication to education has also earned her the Florida Realtors® Educator of the Year award in 2012, as well as ORRA’s Educator of the Year in 2014 and 2020.In 2016, Beverly was appointed Chair of the National Association of Realtors® Regulatory Issues Forum, representing the profession at a national level.Beverly’s academic background includes studies at New York University and a Bachelor of Science degree in Marketing and International Business from Fairleigh Dickinson University, New Jersey. She consistently ranked in the top ten sales and account managers for Real Estate Professionals of America. Experience in program development to ensure successful delivery of learning and effective facilitation skills. Beverly has 35 plus years in public speaking, coaching, training and teaching.Public Speaking Topics: Employer Assisted Program (Home from Work, Get out of the Peripheral Box, Burning the Box, Check Yourself Before You Wreck Yourself, to name a few.Beverly’s Community involvement included Transportation Task Force for Orlando Regional Chamber of Commerce, City of Orlando: Abatement Committee, Affordable Housing Committee, Non-Profit Housing Round Table, Coordinator of Community Home Buying Workshop Seminars. Orange County Oversite Committee.With a deep passion for teaching, Beverly continues to inspire real estate professionals through her classes, leadership, and mentorship. CANCELLATION/NO-SHOWSCancellations not received at least two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.