Excellence in Professionalism - Gold Key Certification Course
ORRA Member Pricing: $10
Instructor: Beverly Pindling

*Now 8 CE Credit!* 

After completing this course, your customers and your community will view you as a highly respected professional and as someone they can call upon for all of their real estate needs. 

This course will equip you with the tools and knowledge for establishing relationships with fellow REALTORS®, affiliated business partners, and customers that will last a lifetime. 

Professionalism and quality service are the keys to success in the real estate industry, so be sure to attend and add this certification to the top of your achievements.

Learn why professionalism is critical for your success and much more...
• Understand what the consumer survey says about REALTORS® and their quality of service and professionalism
• Discover 5 ways to assess your customer service
• Learn how training and accountability increase professionalism
• Meet or exceed your buyer and seller expectations
• Know what it takes to set yourself apart from other agents
• Deal with difficult customers without losing the deal
• Adapt in order to meet the standards of buyers and sellers
• Redefine your skills to understand the current disclosure issues
• Know how risk management increases professionalism
• Evaluate circumstances that motivate customers to buy and sell
• Establish standards to aid you in providing professional services throughout the transaction, from start to finish

Effective April 17, 2019, any REALTOR member can receive the Gold Key Certification. 

Orlando Regional Realtor Association - Conference Center
Orlando Regional Realtor Association (Conference Center)
1330 Lee Road
Orlando, FL 32810

Map & Directions

Beverly Pindling

Beverly Pindling
Real Estate Broker / Instructor
ABR, AHWD, CRS, EAH, GKC, GREEN, GRI, ITI, RMC, SRES

Beverly Pindling has been active in the real estate industry for over 43 years. She has served as a licensed real estate instructor for 31 years and is the Managing Broker of BP Real Estate Services.

In 2006, Beverly served as President of the Orlando Regional Realtor® Association (ORRA). She was honored as ORRA’s “Realtor® of the Year” in 2007—the highest distinction awarded to an association member. Her dedication to education has also earned her the Florida Realtors® Educator of the Year award in 2012, as well as ORRA’s Educator of the Year in 2014 and 2020.
In 2016, Beverly was appointed Chair of the National Association of Realtors® Regulatory Issues Forum, representing the profession at a national level.

Beverly’s academic background includes studies at New York University and a Bachelor of Science degree in Marketing and International Business from Fairleigh Dickinson University, New Jersey. She consistently ranked in the top ten sales and account managers for Real Estate Professionals of America. Experience in program development to ensure successful delivery of learning and effective facilitation skills. Beverly has 35 plus years in public speaking, coaching, training and teaching.

Public Speaking Topics: Employer Assisted Program (Home from Work, Get out of the Peripheral Box, Burning the Box, Check Yourself Before You Wreck Yourself, to name a few.
Beverly’s Community involvement included Transportation Task Force for Orlando Regional Chamber of Commerce, City of Orlando: Abatement Committee, Affordable Housing Committee, Non-Profit Housing Round Table, Coordinator of Community Home Buying Workshop Seminars. Orange County Oversite Committee.

With a deep passion for teaching, Beverly continues to inspire real estate professionals through her classes, leadership, and mentorship.