20 Sep Excellence In Professionalism - GKC Excellence In Professionalism - GKC Friday, September 20, 2019 (8:00 AM to 5:00 PM) 8.00 CE Hours Orlando Regional Realtor Association, Orlando, Florida Details You're Registered! DescriptionLocationInstructorsCancelation Policy Excellence in Professionalism - Gold Key Certification Course ORRA Member Pricing: $10 Instructor: Beverly Pindling *Now 8 CE Credit!* After completing this course, your customers and your community will view you as a highly respected professional and as someone they can call upon for all of their real estate needs. This course will equip you with the tools and knowledge for establishing relationships with fellow REALTORS®, affiliated business partners, and customers that will last a lifetime. Professionalism and quality service are the keys to success in the real estate industry, so be sure to attend and add this certification to the top of your achievements. Learn why professionalism is critical for your success and much more... • Understand what the consumer survey says about REALTORS® and their quality of service and professionalism • Discover 5 ways to assess your customer service • Learn how training and accountability increase professionalism • Meet or exceed your buyer and seller expectations • Know what it takes to set yourself apart from other agents • Deal with difficult customers without losing the deal • Adapt in order to meet the standards of buyers and sellers • Redefine your skills to understand the current disclosure issues • Know how risk management increases professionalism • Evaluate circumstances that motivate customers to buy and sell • Establish standards to aid you in providing professional services throughout the transaction, from start to finish Effective April 17, 2019, any REALTOR member can receive the Gold Key Certification. ATTENDANCE POLICY 1. CE credit will not be awarded if arrival and check-in are not complete by 8:40 a.m. No exceptions. Please allow adequate commute time. 2. Check in with ORRA staff and sign morning and afternoon attendance sheets. 3. FREC requires a licensee attend 90% of each of the classroom hours. Physical attendance is required for the duration of class. 4. Electronic note-taking is permitted on silent devices, only. Cell phone use is permitted during designated breaks. Special Disabilities: Accommodated with advance notice. CANCELLATION/NO-SHOWS Cancellations not received within two (2) business day prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at firstname.lastname@example.org. Orlando Regional Realtor Association - Conference Center Orlando Regional Realtor Association (Conference Center)1330 Lee RoadOrlando, FL 32810 Map & Directions Beverly Pindling Beverly is the Broker/Owner of BP Real Estate Services and has been a REALTOR® for over 30 years and a licensed instructor for 17 years. She has acquired many designations in the RE industry including ABR, AHWD, EAH GRI, and SRES and has served as a Florida REALTORS® and NAR Director. She is a past President of ORRA, REALTOR® of the Year, and Educator of the Year for both ORRA and Florida REALTORS®. CANCELLATION/NO-SHOWSCancellations not received within two (2) business day prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at email@example.com.