Class 4 CE


04 Mar

Gold Key Certification (GKC) - Property Management Extension

Gold Key Certification (GKC) - Property Management Extension

Tuesday, March 4, 2025 (8:00 AM to 12:00 PM)
4.00 Education Credits
Orlando Regional Realtor Association, Orlando, Florida 4CE Credit Class, Gold Key Certification, In-Person, Property Management, Specialty Credits

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Gold Key Certification (GKC) - Property Management
Member Pricing:  $25
Non-Members: $35

Customer Service: The Heart of Property Management Success!

In property management, outstanding customer service is your ultimate advantage. Clear communication, strong relationships, and unwavering best practices create seamless, satisfying experiences for landlords and tenants alike.

Landlords rely on you to protect their investments, while tenants look for a welcoming, well-maintained home. Balancing both needs builds trust, loyalty, and long-term success.

The key? Ethics, transparency, and a laser focus on customer satisfaction. Master these, and watch your business thrive like never before!

Learning Objectives:
Module One: Master the Cornerstone of Property Management
Module Two: Develop Comprehensive Property Management Expertise
Module Three: Elevate Professionalism and Build Lasting Success

Take your customer service skills to the next level—because happy landlords and tenants mean a thriving business! 

**The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®**

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Orlando Regional Realtor Association
Orlando Regional Realtor Association
5421 Diplomat Circle
Orlando, FL 32810

Map & Directions

DeLuca, Cynthia

Cynthia DeLuca was born and raised in DeLand, Florida. After completing a simultaneous closing on her own residence, all with a 1 year old and a 2 week old baby, Cynthia thought real estate looked fun and easy. (Yeah, right). She decided to leave her stressful advertising career and make the change to the real estate profession, all hoping to leave the deadlines and long hours at the office behind her.

Cynthia managed over 100 agents throughout 6 offices as the broker and owner of the largest independent real estate company in Central Florida. In 2016 she sold her company to ERA Grizzard Real Estate, one of the top 350 real estate companies in the nation. She then assumed the role as their Director of Education. She became an instructor in 2002, has written multiple CE and GRI courses for several states and has spoken at several state and national events, including the National Association of REALTORS®.

Cynthia has been featured in both Florida Realtor® Magazine and the National Realtor® Magazine. She has received the prestigious Florida Realtors Educator of the Year award along with the Orlando Regional Realtor Association's Educator of the Year award. The youngest of 6, Cynthia is married with four children.

Cynthia's passion is property management and investment properties. In her spare time, she collects rental properties and visits her favorite hangout, Lowe's.

For more information, please visit: http://www.CynthiaDeLuca.com.

CANCELLATION/NO-SHOWS
Cancellations not received at least two (2) days prior to class date will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.