04 Mar Gold Key Certification (GKC) - Property Management Extension Gold Key Certification (GKC) - Property Management Extension Tuesday, March 4, 2025 (8:00 AM to 12:00 PM) 4.00 Education Credits Orlando Regional Realtor Association, Orlando, Florida 4CE Credit Class, Gold Key Certification, In-Person, Property Management, Specialty Credits Details You're Registered! DescriptionLocationInstructorsCancellation Policy Gold Key Certification (GKC) - Property Management Member Pricing: $25 Non-Members: $35 Customer Service: The Heart of Property Management Success! In property management, outstanding customer service is your ultimate advantage. Clear communication, strong relationships, and unwavering best practices create seamless, satisfying experiences for landlords and tenants alike. Landlords rely on you to protect their investments, while tenants look for a welcoming, well-maintained home. Balancing both needs builds trust, loyalty, and long-term success. The key? Ethics, transparency, and a laser focus on customer satisfaction. Master these, and watch your business thrive like never before! Learning Objectives: Module One: Master the Cornerstone of Property Management Module Two: Develop Comprehensive Property Management Expertise Module Three: Elevate Professionalism and Build Lasting Success Take your customer service skills to the next level—because happy landlords and tenants mean a thriving business! **The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®** To guarantee that you don't miss any important notifications, we kindly ask you to regularly check your spam or junk folder for any emails from ORRA's Education Team. If you find any emails from us there, please mark them as "Not Spam" or move them to your inbox to ensure timely receipt of information. Orlando Regional Realtor Association Orlando Regional Realtor Association5421 Diplomat CircleOrlando, FL 32810 Map & Directions DeLuca, Cynthia Cynthia DeLuca was born and raised in DeLand, Florida. After completing a simultaneous closing on her own residence, all with a 1 year old and a 2 week old baby, Cynthia thought real estate looked fun and easy. (Yeah, right). She decided to leave her stressful advertising career and make the change to the real estate profession, all hoping to leave the deadlines and long hours at the office behind her.Cynthia managed over 100 agents throughout 6 offices as the broker and owner of the largest independent real estate company in Central Florida. In 2016 she sold her company to ERA Grizzard Real Estate, one of the top 350 real estate companies in the nation. She then assumed the role as their Director of Education. She became an instructor in 2002, has written multiple CE and GRI courses for several states and has spoken at several state and national events, including the National Association of REALTORS®.Cynthia has been featured in both Florida Realtor® Magazine and the National Realtor® Magazine. She has received the prestigious Florida Realtors Educator of the Year award along with the Orlando Regional Realtor Association's Educator of the Year award. The youngest of 6, Cynthia is married with four children. Cynthia's passion is property management and investment properties. In her spare time, she collects rental properties and visits her favorite hangout, Lowe's.For more information, please visit: http://www.CynthiaDeLuca.com. CANCELLATION/NO-SHOWSCancellations not received at least two (2) days prior to class date will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.