02 Aug Gold Key Certification (GKC) - Residential Extension (Experienced) Gold Key Certification (GKC) - Residential Extension (Experienced) Friday, August 2, 2024 (9:00 AM to 1:00 PM) 4.00 Education Credits Orlando Regional Realtor Association, Orlando, Florida 4CE Credit Class, Gold Key Certification, In-Person, Specialty Credits Details You're Registered! DescriptionLocationInstructorsCancellation Policy Gold Key Certification (GKC) - Residential Extension (4CE) Instructor: Reese Stewart Early Bird Registration Fee for Members: $10 (until July 19, 2024) Regular Registration Fee for Members: $15 No-Members pricing: $25 **The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®** Real estate professionals aren’t taught in their pre-license course what the etiquette is for their new profession. They aren’t taught the time frame to respond to customers, ways to offer customer service guarantees, or anything even related to customer service. In our residential transactions, in the hustle and bustle, we tend to forget we are in the customer service industry. Let’s take some time to look at how we can manage our customers and their expectations and not just meet them, but far exceed them. Learning Objectives: -Module One: Building Solid Customer Relationships -Module Two: Risk Management Increases Professionalism ATTENDANCE POLICY 1. FREC requires that licensees attend 90% of instructional class time. Physical presence is required 2. CE credit will not be awarded to students who miss more than 20 minutes of instructional time. Please allow adequate commute time. No exceptions. 3. All students MUST sign-in and out to receive CE credit. 4. Electronic note-taking is permitted on silent devices, only. Cell phone use is permitted during designated breaks. To guarantee that you don't miss any important notifications, we kindly ask you to regularly check your spam or junk folder for any emails from ORRA's Education Team. If you find any emails from us there, please mark them as "Not Spam" or move them to your inbox to ensure timely receipt of information. Orlando Regional Realtor Association Orlando Regional Realtor Association1330 Lee RdOrlando, FL 32810 Map & Directions Reese Stewart Instructor - Reese.mp4Reese Stewart is with RE/MAX Properties SW here in Orlando. He is a holder of a Florida Broker License and a Florida Real Estate Instructor’s Permit. He has been a REALTOR since 1996. He is also the owner and permit holder of Stewart School of Real Estate, a permitted Real Estate School in the state of Florida. Prior to his real estate career he served in the U.S. Army and retired as a First Sergeant after 20 years of faithful service to our country. He has served on numerous committees, councils, and task forces here at ORRA. He is a former member of the Grievance Committee and a past Secretary and Treasurer of ORRA. He has been elected to ORRA’s board of directors on numerous occasions. Reese served as ORRA’s 2020 President. CANCELLATION/NO-SHOWSCancellations not received at least two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.