27 Jun Excellence in Professionalism - Gold Key Certification Course Excellence in Professionalism - Gold Key Certification Course Tuesday, June 27, 2017 (8:30 AM to 4:30 PM) 8.00 CE Hours Orlando Regional Realtor Association, Orlando, Florida Designations and Certifications ORRA Members: FREE Details You're Registered! DescriptionLocationInstructors Excellence in Professionalism - Gold Key Certification Course ORRA Member Pricing: FREE Instructor: Dick Fryer Course Level: Basic After completing this course, your customers and your community will view you as a highly respected professional and as someone they can call upon for all of their real estate needs. This course will equip you with the tools and knowledge for establishing relationships with fellow REALTORS®, affiliated business partners, and customers that will last a lifetime. Professionalism and quality service are the keys to success in the real estate industry, so be sure to attend and add this certification to the top of your achievements. Learn why professionalism is critical for your success and much more... • Understand what the consumer survey says about REALTORS® and their quality of service and professionalism • Discover 5 ways to assess your customer service • Learn how training and accountability increase professionalism • Meet or exceed your buyer and seller expectations • Know what it takes to set yourself apart from other agents • Deal with difficult customers without losing the deal • Adapt in order to meet the standards of buyers and sellers • Redefine your skills to understand the current disclosure issues • Know how risk management increases professionalism • Evaluate circumstances that motivate customers to buy and sell • Establish standards to aid you in providing professional services throughout the transaction, from start to finish CANCELLATION/NO-SHOWS $25 fee for free classes or forfeiture of the registration fee will be assessed for class cancellations not received at least one (1) business day prior to the class start time, or for no-shows. If you wish to cancel your education class or course registration, please contact ORRA’s Professional Development Department at 407.513.7268 or e-mail education@orlandorealtors.org. Thank you. Orlando Regional Realtor Association - Conference Center Orlando Regional Realtor Association (Conference Center)1330 Lee RoadOrlando, FL 32810 Map & Directions Fryer, Richard Dick Fryer, ABR, DREI, is a licensed real estate broker and instructor who has taught thousands of real estate students over the past 28 years. An ORRA past president, he was named 2002 Educator of the Year by Florida REALTORS® and currently serves on the National Advisory Board of the Real Estate Buyer's Agent Council (REBAC) and the Florida Real Estate Commission.