30 Sep Customer Psyche 101: Webinar Customer Psyche 101: Webinar Wednesday, September 30, 2020 (2:00 PM to 4:00 PM) 2.00 CE Hours Live Streaming CE Webinar, Webinar Webinar via Zoom Details You're Registered! DescriptionLocationInstructorsCancellation Policy Customer Psyche 101: Webinar ORRA Member Pricing: Free Instructor: Josh Cadiillac Registrants will receive a login link the morning of the webinar. (Y ou must register to receive the link) Registration cuts off at 1:00 pm on September 30th. The first step to running a successful business is figuring out what your customer needs and how best to give it to them. In this class we delve into the mind of who our customers are and what they need. Not just what they think they need but things they don’t even realize they need. Successful businesses meet customers needs better than their competitors. Most agents do not recognize what the customer really wants and for this reason they lose the potential lifelong loyalty, and repeat customers they could be developing. Don’t let the opportunity to stand out in your industry and develop a real competitive advantage pass you by. ATTENDANCE POLICY 1. CE credit will not be awarded if login is not complete by 2:10 p.m. No exceptions. 2. FREC requires a licensee attend 90% of each of the classroom hours. You must be logged into the webinar for the duration of class for your attendance to be tracked. Live Streaming Live Streaming Josh Cadillac In 2008 Josh went to work full time in real estate for Century 21. Over the course of the next 2 years, Josh achieved nearly every major real estate designation possible. In 2010 Josh was asked to take on a leadership role at Century 21 King Realty to aid in new agent training and oversight. Josh created new courses which he taught to both customers and agents.Check out Josh in action! CANCELLATION/NO-SHOWSCancellations not received within two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.