Excellence in Professionalism - Gold Key Certification Course
Instructor: Cynthia DeLuca

After completing this course, your customers and your community will view you as a highly respected professional and as someone they can call upon for all of their real estate needs.
This course will equip you with the tools and knowledge for establishing relationships with fellow REALTORS®, affiliated business partners, and customers that will last a lifetime.
Professionalism and quality service are the keys to success in the real estate industry, so be sure to attend and add this certification to the top of your achievements.
Learn why professionalism is critical for your success and much more... 

• Understand what the consumer survey says about REALTORS® and their quality of service and professionalism
• Discover 5 ways to asses your customer service
• Learn how training and accountability increase professionalism
• Meet or exceed your buyer and seller expectations
• Know what it takes to set yourself apart from other agents
• Deal with difficult customers without losing the deal
• Adapt in order to meet the standards of buyers and sellers
• Redefine your skills to understand the current disclosure issues
• Know how risk management increases professionalism
• Evaluate circumstances that motivate customers to buy and sell
• Establish standards to aid you in providing professional services throughout the transaction, from start to finish 

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  CANCELLATION/NO-SHOWS
  A $25.00 fee for free classes or forfeiture of the registration fee will be assessed for class cancellations not received at least one (1) business day prior to the class start time, or for no-shows. If you wish to cancel your education class or course registration, please contact ORRA’s Professional Development Department at 407.513.7268 or e-mail education@orlandorealtors.org. Thank you.

Orlando Regional Realtor Association - Conference Center
Orlando Regional Realtor Association (Conference Center)
1330 Lee Road
Orlando, FL 32810

Map & Directions

DeLuca, Cynthia

Cynthia DeLuca was born and raised in DeLand, Florida. After completing a simultaneous closing on her own residence, all with a 1 year old and a 2 week old baby, Cynthia thought real estate looked fun and easy. (Yeah, right). She decided to leave her stressful advertising career and make the change to the real estate profession, all hoping to leave the deadlines and long hours at the office behind her.

Cynthia managed over 100 agents throughout 6 offices as the broker and owner of the largest independent real estate company in Central Florida. In 2016 she sold her company to ERA Grizzard Real Estate, one of the top 350 real estate companies in the nation. She then assumed the role as their Director of Education. She became an instructor in 2002, has written multiple CE and GRI courses for several states and has spoken at several state and national events, including the National Association of REALTORS®.

Cynthia has been featured in both Florida Realtor® Magazine and the National Realtor® Magazine. She has received the prestigious Florida Realtors Educator of the Year award along with the Orlando Regional Realtor Association's Educator of the Year award. The youngest of 6, Cynthia is married with four children.

Cynthia's passion is property management and investment properties. In her spare time, she collects rental properties and visits her favorite hangout, Lowe's.

For more information, please visit: http://www.CynthiaDeLuca.com.