30 Aug Meeting the Needs of Challenging Clients Presented by the Property Management Council Meeting the Needs of Challenging Clients Presented by the Property Management Council Wednesday, August 30, 2017 (9:00 AM to 12:00 PM) 3.00 CE Hours Orlando Regional Realtor Association, Orlando, Florida ORRA Members: $10 Details You're Registered! DescriptionLocationInstructorsCancellation Policy Property Management Council Presents: Meeting the Needs of Challenging Clients ORRA Member Pricing: $10 Instructor: Beverly Pindling There are few industries in which a sales professional will work with such a varied group of individuals as Real Estate! This course will help Realtors® diffuse conflict, engage in active listening, and produce solutions for their client without becoming mired down in conflict and misunderstanding. The lessons will provide professional and effective means for learning how to work with wide-ranging personality types and dispositions. This course will help you to: • Identify the major causes of conflict • Avoid "roadblocks" to communication • Set the stage for profitable discussion of the conflict/problem • Brainstorm mutually acceptable solutions to the conflict/problem • Produce a consensus based solution that meets the interests/needs of all involved parties CANCELLATION/NO-SHOWS Cancellations not received within two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org. Orlando Regional Realtor Association - Conference Center Orlando Regional Realtor Association (Conference Center)1330 Lee RoadOrlando, FL 32810 Map & Directions Beverly Pindling Beverly is the Broker/Owner of BP Real Estate Services and has been a REALTOR® for over 30 years and a licensed instructor for 17 years. She has acquired many designations in the RE industry including ABR, AHWD, EAH GRI, and SRES and has served as a Florida REALTORS® and NAR Director. She is a past President of ORRA, REALTOR® of the Year, and Educator of the Year for both ORRA and Florida REALTORS®. CANCELLATION/NO-SHOWSCancellations not received within two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.