09 Apr Conflict Resolution for Realtors Conflict Resolution for Realtors Tuesday, April 9, 2019 (9:00 AM to 12:00 PM) 3.00 CE Hours Orlando Regional Realtor Association, Orlando, Florida Details You're Registered! DescriptionLocationInstructorsCancellation Policy Conflict Resolution for REALTORS ORRA Member Pricing: $10 Instructor: Julianna Giordano Whether they are called disagreements, skirmishes, arguments, or full blown battles, conflicts can wreak havoc in a professional setting. Oftentimes conflicts that go unaddressed can eventually manifest into more severe breakdowns in communication, especially when multiple parties are concerned. This course will equip you with the ability to smooth things out and keep the peace. Whether the issue is as slight as a mere miscommunication , or as serious as a rigorous conflict in opinion, you will learn how to come to an equally acceptable resolution, better communicate with your clients and co-workers and apply their newly honed skills to the people-centered world of real estate. ATTENDANCE POLICY 1. CE credit will not be awarded if arrival and check-in are not complete by 9:15 a.m. No exceptions. Please allow adequate commute time. 2. Check in with ORRA staff and sign morning and afternoon attendance sheets. 3. FREC requires a licensee attend 90% of each of the classroom hours. Physical attendance is required for the duration of class. 4. Electronic note-taking is permitted on silent devices, only. Cell phone use is permitted during designated breaks. Special Disabilities: Accommodated with advance notice. CANCELLATION/NO-SHOWS Cancellations not received within two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org. Orlando Regional Realtor Association - Conference Center Orlando Regional Realtor Association (Conference Center)1330 Lee RoadOrlando, FL 32810 Map & Directions Julianna Giordano Julianna is a proud Native Floridian, and Mother of two, who grew up in Miami Shores. She is the Active Broker/Owner of International Palms Realty, the Owner/Director/Lead Instructor of Florida Advanced Real Estate School, as well as a Professional Speaker and Coach. She moved to Orlando in the Summer of 2018 (after nearly 30 years in the Fort Lauderdale Area) to relocate her Global Headquarters there, and be closer to Florida REALTORS HQ.She has been in the Real Estate Industry for roughly two decades, and has a background in Adult Education, having been an International Speaker/Trainer in her previous Industry. She is also a writer, columnist, and course writer who has been featured in numerous Industry Articles throughout the years, as well as having received a multitude of awards (including REALTOR of the Year and YPN of the year). She specializes in Agent Training in areas such as: On-boarding and Day-to-Day Operations, Contracts, Law, Negotiating, Conflict Resolution, Communication Skills, Presentation Skills, Ethics, and of course Technology! Jules, as her friends call her, is passionate about raising the levels of Professionalism in Real Estate, and has proudly served her peers throughout her career by serving on various Committees like: Government Affairs, International, Ethics, Contracts/Forms, Community Outreach, and has even served as an Education Director over the years. But the one that she is most proud of, is the Professional Standards/Ethics Hearing Panels. Honoring the Code is of the utmost importance to her! CANCELLATION/NO-SHOWSCancellations not received within two (2) days prior to class start time will result in the forfeiture of the registration fee. Cancellations can be made through ORRA’s Professional Development Department at 407.513.7268 or email at education@orlandorealtors.org.